ORDERS
How can I check the status of my order?
After your order has been successfully placed, you will receive an order confirmation email.
Once your package has been shipped, we will send you a shipping confirmation email with tracking details when tracking information is available.
Can I change or cancel my order?
You may request to cancel your order within 3 days of placing it, as long as the order has not entered production or already been shipped.
If you need to update or cancel an order, please contact us as soon as possible at service@redwhitetrail.com. We will do our best to assist you, but changes cannot be guaranteed once processing or production has begun.
PAYMENT
What payment methods are available?
Redwhitetrail accepts the payment methods shown during checkout, including PayPal and supported major credit or debit cards.
The payment options available to you may vary depending on your location and checkout method.
SHIPPING
How long does delivery take?
Orders generally require 5–7 business days for processing.
Estimated total delivery times are:
- VIP Shipping: 7–10 business days
- Standard Shipping: 10–15 business days
These estimated delivery times already include the 5–7 business days required for order processing.
Actual delivery times may occasionally vary due to carrier operations, holidays, weather, destination, customs procedures, or other circumstances outside our control.
How much does shipping cost?
Our current shipping rates are:
- Standard Shipping: $7.99
- VIP Shipping: $12.99
- Free Shipping: Available on orders of $59.00 or more
The shipping methods available for your destination will be displayed at checkout.
How can I track my package?
After your order has shipped, we will send a shipping confirmation email containing tracking information when available.
Please allow some time for the carrier's tracking system to register and update your shipment after dispatch.
RETURNS & REFUNDS
Can I return or exchange an item?
Yes. Eligible return or exchange requests must be submitted within 14 calendar days after receiving your order.
For returns due to personal reasons, products should generally remain unused, unworn, undamaged, and in their original condition.
Before sending any item back, please contact us at service@redwhitetrail.com to receive the appropriate return instructions and return address.
Who is responsible for return shipping costs?
If you receive an item that is damaged, defective, or incorrect due to an error on our part, Redwhitetrail will cover the applicable return shipping cost.
If the return is requested for personal reasons, such as selecting the wrong size or color, changing your mind, or no longer wanting the item, the customer is responsible for the return shipping expenses.
How long does it take to process a return or refund?
After we receive and inspect your returned package, eligible return or exchange requests are generally processed within 5–7 business days.
Once a refund has been approved, it will be issued to your original payment method. Additional processing time may be required by your bank, card issuer, or payment provider before the funds appear in your account.
ORDER ISSUES
What should I do if my item is missing, damaged, defective, or incorrect?
Please contact our customer service team at service@redwhitetrail.com as soon as possible.
To help us review your request efficiently, please provide your order number, a clear description of the issue, and clear photos or videos when applicable.
Our team will review the information and provide the appropriate solution or next steps.