Get in Touch
If you have questions about a product, need assistance with an order, or cannot find the information you need on our website, the Redwhitetrail customer service team is ready to assist you.
You can reach us by email at service@redwhitetrail.com or send your message through the contact form available on this page.
To help us understand and handle your request more efficiently, please provide your full name, order number, and contact information whenever applicable, along with a clear explanation of your question or concern.
If your inquiry involves an after-sales issue, such as a damaged, defective, or incorrect item, please also include clear product photos so our team can review the situation more quickly.
Customer Service Hours
Our customer service team is available during the following hours:
Monday – Friday: 9:00 AM – 5:00 PM (UTC+8)
Saturday: 10:00 AM – 6:00 PM (UTC+8)
Sunday: Closed
Messages sent outside our regular service hours will be reviewed and answered as soon as possible on the next business day.
For general information about orders, payment methods, shipping, returns, and exchanges, please visit our FAQ page.